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Part 12 of the Local Government Act (NI) 2014 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”. A Council will be required to have regard in particular to improvement in the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainanbility; efficiency; and innovation. The legilsation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

Our Vision

The Corporate Plan sets out the Council’s Vision for the Borough and identifies what we need to do between now and 2030 to achieve this: A prosperous place. Inspired by our people. Driven by ambition.


A Council must publish information annually as to its performance in achieving its improvement objectives and those performance indicators and standards set by the Department and the Council itself. These assessments and improvemet plans will be subject to audit by Local Government Audtor who must produce an Annual Improvement Report for each financial year for the Council.

As a Council we welcome your feedback and are interested in how we can improve the services we provide. If you have any suggestions, please fill in the comment box below.

Related Downloads:


pdf Annual-Report-on-Performance-2017-18-Self-Assessment_1

pdf Corporate-Improvement-Plan-2018-19-Executive-Summary-v3_3


pdf Corporate Improvement Plan 2017-2018 Executive Summary

pdf Corporate Improvement Plan 2016-2017 (14MB)

pdf Corporate Improvement Plan 2016-2017 Executive Summary (71Kb)

pdf Corporate Improvement Plan Performance Report 2016-17

pdf Annual Report 2015-16

pdf Annual Report 2016-2017

pdf The-Corporate-Improvement-Process-FAQ


Further Details

For further details, information or any feedback, please contact us on the details below:

Mrs Helen Hall
Head of Performance and Transformation
Antrim and Newtownabbey Borough Council
Antrim Civic Centre
50 Stiles Way Antrim BT41 2UB

Tel: 028 9034 0083
Email: [email protected].

To ensure equality of opportunity in accessing information, we provide information in alternative formats on request, where reasonably practicable.  Where the exact request cannot be met we will ensure a reasonable alternative is provided.

  • Alternative formats may include Easy Read, Braille, audio formats (CD, mp3 or DAISY), large print or minority languages to meet the needs of those for whom English is not their first language.

For information in alternative formats please contact:

Customer Accessibility Officer
Antrim Civic Centre,
50 Stiles Way,
BT41 2UB
Tel: 028 9034 0000 Ext: 31020
Email: [email protected]


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