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Thumbs up for excellent customer service in Antrim and Newtownabbey

20 May 2016

Five local businesses were given a “thumbs up” for their customer service skills by the Mayor of Antrim and Newtownabbey, Councillor Thomas Hogg when he met them for a celebratory coffee at Mallusk’s Loft Restaurant. 


The businesses participated on the Star 2 Programme, a business support initiative funded by Antrim and Newtownabbey Borough Council.  WorldHost training was offered to the businesses as part of the programme and the five businesses who were awarded the WorldHost Customer Service Business award are TDR Academy (Ballyclare), Antrim Curtain Gems, The Manor Gift Shop (Ballyclare), Mann’s CafĂ© (Antrim) and The Loft Restaurant (Mallusk).


Councillor Thomas Hogg commented: “I am delighted to present certificates to the five businesses that took part in the WorldHost customer service training. It demonstrates dedication and commitment to providing the highest standard of service to both visitors and local customers. This will help generate higher visitor numbers in the future which will be a great economic benefit, not only to the businesses but, also our Borough.”


The owner of Antrim Curtain Gems, Georgina Sefton, was delighted to receive her award from the Mayor last week and stated: “As a small business owner, it’s easy to become complacent and think we are delivering good customer service.  In reality, the customer may see things differently to us and we constantly need reminded about the importance of creating a positive first impression to all of our customers.  The course was very interactive and I picked up lots of good tips from it.”

For more information on the Star 2 Programme or WorldHost training please contact Lynda Willis at Customer Sense Training and Consultancy on 07773 423675.

Mayor of Antrim and Newtownabbey, Councillor Thomas Hogg is joined by representatives from five local businesses that took part in the WorldHost customer service training.