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Surveys and Consultations

We are committed to continually reviewing and improving our services to customers. To inform how do this we will regularly ask our customers and residents to tell us how we are doing and give us their thoughts on how we can improve the services we provide.

Information about surveys and consultations for Antrim and Newtownabbey Borough Council will be available from this page.  



Have your say - On our Communication

We like to communicate with our residents and customers and it's imporatant that we do this in the most effective way. Please help us to improve our communication by completing the questionnaire on how we are doing now and how we could improve for the future. 

Communication Survey


Have your say - On the Cleanliness of the Borough

Please tell us about how you rate the cleaniliness of the Borough. This would cover waste and recycling, collections, bulky collection, street cleansing and digital waste services. It's important that we get your feedback so we can improve on the services we deliver to you. 

Cleanliness of the Borough Survey



Please click here for all of the Council's open consultations.


Corporate Improvement Plan 2018-19 (Draft for Consultation)

This confirms our commitment to make a difference to services and outcomes for the people of our Borough. It has been aligned with the Community Plan and the Council’s Corporate Plan to ensure the Borough of Antrim and Newtownabbey is ‘A Prosperous Place, Inspired by our People; Driven by Ambition.’

We have set seven areas for improvement, balancing the need to improve services such as leisure and recycling with our determination to continue to improve the cleanliness of our Borough and achieve excellence in terms of customer satisfaction. We want to increase staff attendance, encourage entrepreneurship and streamline processes and systems to ensure that suppliers receive payments more promptly.   

In addition, the Plan includes a range of self-imposed indicators and standards to reflect all 16 Council services.  A self-assessment report will be published by 30 September 2019, setting out how we performed.

Hard copies and alternative formats are available by contacting:
James Porter, Performance Improvement Officer 
T. 028 9034 0088 or E. [email protected]

Corporate Improvement Plan consultation 

Corporate Improvement Plan 2018-19 (Draft for consultation)